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Stepping Up the Customer Experience with an HR Makeover at Skechers and Sephora Retailers

In retail, delivering on commitments to high-quality products is only half the battle to win consumers’ hearts and minds. Creating a welcoming, consistent, and personable customer experience seals the deal. That experience relies on hiring, onboarding, developing, and retaining the right people for each step in the consumer journey. Join this session to learn firsthand how Skechers, an American lifestyle and performance footwear company, and Sephora, the global retailer of luxury beauty products, tackled these challenges. Each firm collaborated with Rizing HCM to transform business processes and gain recruiting, onboarding, core HR, and talent development advantages by effectively using SAP SuccessFactors products.

Key Business Benefits:

  • New business processes mean that onboarding and offboarding can occur more quickly, resulting in reduced downtime in staffing critical positions.
  • Core HR provides one system of record for HR master data, resulting in greater reporting and self-service functionalities.
  • Retention is facilitated by timely response to onboarding, education, and development plans.


Track 3: Customer Experience
  • Dominik Pohlmann
    Senior Manager, HR Systems and Operations, Sephora
  • Shinesh Prasad
    Business Relationship Manager, Skechers
  • Brenda Reyes
    Senior Director of Strategic Industries, Rizing
  • Matthew Davies
    VP of Strategic Industries, Rizing