Every company wants to create and deliver the right experience for its customers. Whether that means providing a hassle-free experience through an omnichannel strategy or by facilitating a convenient way for customers to gain insights and act on them, customer experience is what drives businesses.
Kyle Tate of Eventful Conferences spoke with Lori Mitchell-Keller, co-president of SAP industries, about what SAP is doing to help the retail, wholesale, and consumer products businesses it works with deliver personalized experiences. Her keynote address at the Customer Experience Innovation Forum, taking place Nov. 7–8 in Dallas, will cover how intelligent technologies and services are creating unprecedented opportunities in every industry.
